ON24 is committed to one area of expertise: providing industry-recognized webcasting and rich media marketing solutions that are designed to meet performance, value, and reliability requirements for businesses of all types and sizes. Founded in 1998, ON24 offers a portfolio of webcasting and virtual show offerings for internal and external communications, available as either licensed ASP products or turnkey outsourced solutions. You can learn more about us by visiting us online at www.on24.com.
JOB SUMMARY
To provide outstanding customer service and consultative services to ON24 strategic clients including developing and maintaining professional relationships, ensuring that clients receive the highest quality of service, and developing new business.
JOB RELATIONSHIPS
Reports to: Senior Director, Client Services
Organizational Unit: Professional Services
JOB RESPONSIBILITIES
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Manage and develop existing strategic accounts.
Plan and execute client engagements and act as client point-of-contact for project related issues and concerns.
Oversee internal event teams and resources to ensure project timelines and client expectations are met.Work closely with the Sales team to secure add-on and renewal business.
Is responsible for up-selling additional products and services to clients, as well as mentoring internal teams on up-selling
Interface with Sales and G&A to resolve contract issues, to obtain appropriate fees associated with additions or changes in service(s), and to ensure that clients are billed correctly.
ESSENTIAL EXPERIENCE
At least 6 years of account/project management experience in a high tech environment.
At least 5 years of people management experience, managing teams of 5 or more
A bachelor’s degree in Business, Computer Science, Information Systems, or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
ESSENTIAL SKILLS
Outstanding customer service, sales support, people and project management skills.
Experience in business development activities
Proven client communication skills
Professional experience with Microsoft Outlook, Word, Excel, and PowerPoint.
Excellent organizational, planning, presentation, and communication skills. The ability to work effectively with all levels of the organization, and the ability to meet deadlines.
NICE TO HAVE SKILLS
An understanding of live and on-demand streaming media technologies.
Experience within audio and video production or related field.
Working knowledge of audio/video streaming and codecs.
Working Knowledge of: HTML
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