Who We Are:
TechSoup Global (www.techsoup.org) is a nonprofit organization that provides technology resources and knowledge to NGOs around the world. We offer a competitive nonprofit compensation package, which includes full benefits.
Major Duties and Responsibilities:
Follow established procedures to verify the nonprofit status and qualify organizations to receive product donations.
Respond to customer inquiries through phone, e-mail, and fax, documenting all activities in a database.
Assist customers with product research through TechSoup content and navigating partner websites. Provide limited technical support for products including troubleshooting and download support.
Maintain excellent attendance; attend and participate in meetings that provide information relevant to completing job duties knowledgeably, efficiently, and effectively.
Maintain individual performance against department standards. Set goals and seek guidance or intervention from direct Supervisor to achieve desired results.
Perform other duties as requested by Account Services Manager or Team Supervisor.
Qualifications:
Education and Experience
Associate's degree or equivalent experience preferred
At least one year experience in a high-volume contact center (calls and emails) highly desirable
Skills
Intermediate knowledge of Microsoft Office Application Suite and CRM or other database systems; familiarity with Internet navigation including a variety of browsers; familiarity with PC navigation; knowledge of software licensing helpful but not required
Abilities
Proven and demonstrated ability to be punctual and adhere to attendance policies
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to make decisions and solve problems while working under pressure
Ability to handle multiple projects and tasks, research, prioritize and organize work effectively
Ability to work independently and with others to resolve problems, handle requests, or situations
Other Requirements:
Physical Demands and Work Environment
Physical Demands
Prolonged desk duties to include telephone or headset and keyboard duties.
Willingness and capacity to work in a cubicle environment at a workstation and to come and go repeatedly throughout the day as is necessary to perform various responsibilities
Capacity to communicate and enunciate adequately, in person or via telephone, in a manner that can be understood by those with whom the employee is speaking
Willingness and capacity to sit or stand for minimum periods of two hours at a time
Capacity to reach forward to a high of 48 inches, to a low of 15 inches, to the side 54 inches, and to the low side 9 inches above the floor
Ability to lift and move up to 20 pounds
Ability to load discs and to change settings, devices, fixtures, etc. on various equipment used in and around TechSoup Global
Work Environment
While performing the duties of this job, the employee may be exposed to various components of an office environment such as florescent lighting, pollen, dust, recycled air, cooling fans, VDTs, semi-enclosed areas, central heating, seasonal warmer temperatures, and office noise.
Application Process:
To apply, go here: http://techsoup.theresumator.com/apply/IICHEk/Account-Management-Specialist-Regular-FullTime-NonExempt.html
TechSoup Global is dedicated to creating and supporting an environment of openness, trust, and fun where people's differences are valued and respected and where people of diverse backgrounds participate fully in the organization. We believe that the diverse cultures and perspectives of our staff will help us better serve our clients. TechSoup Global is an equal opportunity organization and will not allow discrimination based upon race, color, creed, religion, sex, marital status, domestic partner status, ancestry, national origin, weight, height, physical or mental handicap, pregnancy, medical condition, disability, sexual orientation, gender identity, citizenship, veteran status, AIDS/HIV status, age, or socioeconomic background.
About TechSoup Global:
TechSoup Global is working towards the day when every nonprofit and social benefit organization on the planet has the technology resources and knowledge it needs to operate at its full potential.
TechSoup Global, a 501(c)(3) nonprofit, was founded in 1987 on the belief that technology is a powerful enabler for social change. Since that day, we've assembled a worldwide network of individuals and organizations that share this conviction. This network includes foundations and corporations, governments and NGOs, social entrepreneurs and volunteers. Together, these unlikely allies have developed sustainable, community‐driven technology solutions to meet today's most urgent social challenges.
TechSoup Global combined operations with GuideStar International, a U.K.-registered charity that promotes transparency and civil society organization (CSO) reporting.
In November 2008, the Council on Foundations selected TechSoup Global to design and host an equivalency determination information repository, now known as NGOsource. TechSoup Global was chosen in part because of its extensive international network and proven ability to offer eligibility verification services. In partnership with the Council, we are currently developing this new web-based service.
For more information about TechSoup Global, please visit www.techsoupglobal.org
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