DELIVER MORE THAN EXPECTED
You are ambitious, motivated and ready to give life to your ideas and Telerik is poised to exceed your expectations. As a Customer Advocate for our Content Management System – Sitefinity, you will be providing pre and post sales support, as well as positioning yourself as a trustworthy liaison with our new and existing client base. You will work with our Sitefinity Sales Engineer to help guide prospective clients through the full sales cycle. Serving as the main Sitefinity contact in our Waltham, MA office, you will qualify leads, schedule demos, identify customer needs and business objectives, and show how Sitefinity CMS maps to these requirements.
Our Customer Advocates are passionate about helping potential customers quickly and effectively reach decisions about Sitefinity and they know how to listen and address issues immediately. As a Customer Advocate, you will be spending your time on:
Qualifying, and managing leads through the full sales process
Making sure our leads are handled in a timely and appropriate manner, scheduling demonstrations with prospective clients, and continuing follow up with prospective clients through whole sales cycle
Turning yourself into an expert in Sitefinity CMS while being constantly on top of product roadmaps and future enhancements
Providing customers with up to date information about our Sitefinity CMS product, pricing and licensing options
Working with Sales Engineers to identify customers technical challenges and needs in order to design a specific solution selling strategy
Working with clients to identify problems and suggest appropriate corrective measures
Responding to requests for proposal and requests for information from prospects & customers
Researching competing products and producing insightful information for both the marketing and development teams
Making positive contribution to Teleriks support team and its exemplary reputation
Answering customer inquiries by relying on your Sitefinity product knowledge or by being able to research and solve the issues independently
Gathering customer feedback to enhance customer experience and communicate results to proper team members
ARE YOU READY TO DELIVER?
You will be the person who has/is:
Previous professional experience on a customer service or sales related position, preferably in the software engineering/tech industry
Detail oriented, conscientious, tactful and courteous, with a genuine desire to maintain the highest quality of customer service standards
The ability to converse well using excellent oral and written communication skills
Strong attention to detail and ability to multi-task
A self-driven personality and enjoys working with people
Experience with Web Content Management software, which will be considered highly advantageous
Knowledge of the Web Content Management market, which is also advantageous
Exposure to technologies such as ASP.NET, .NET, and web standards, even-though it is not required
WHAT CAN YOU EXPECT?
Telerik is a leading vendor of ASP.NET AJAX, ASP.NET MVC, Silverlight, WinForms and WPF controls and components, as well as .NET Reporting, .NET ORM , .NET CMS, Code Analysis, TFS and Web Application Testing tools. Building on its expertise in interface development and Microsoft technologies, Telerik helps customers build applications with unparalleled richness, responsiveness and interactivity. Created with passion, Telerik products help thousands of developers every day to be more productive and deliver reliable applications under budget and on time.
Telerik is the preferred component provider for many well established companies such as the World Bank, International Monetary Fund, United Nations, Motorola, Citigroup, Boeing, HP, Microsoft, Unisys and many other leading organizations around the world. We have been able to distinguish ourselves in the competitive component business by concentrating our efforts on first class support services and exceptional product quality. Our corporate slogan “deliver more than expected” summarizes our aspirations. From the sleek look, capabilities, and performance of our products, to the high level of customer service we provide, we strive to exceed customers expectations. As true craftsmen, we don’t believe in compromises and our goal is to deliver only .NET developer tools that we can be proud of.
Our U.S. headquarters in Waltham, MA, is home to a close knit group of support specialists, customer advocates, and inside sales professionals. Our corporate headquarters in Sofia, Bulgaria was recently ranked by Hewitt Associates as the third best employer in Central Eastern Europe, and our Waltham office mirrors the same award winning work environment.
In addition to rewarding career opportunities and an energetic work environment, Telerik employees also enjoy a competitive compensation package including base salary, quarterly performance based bonuses, comprehensive medical, and dental and insurance benefits. At Telerik, we believe in nourishing talent, and were excited to evolve together.
WHAT’S NEXT?
If this opportunity fits in your career plans, and you are interested in joining a young and ambitious team, please send the following items to careers@telerik.com:
Cover letter (please avoid using a template; we want to see the personal touch)
Recent and complete resume
In the subject line of your email, please make sure to mention the specific job title that you are applying for.
Telerik is an equal opportunity employer and supports workplace diversity.
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