To paraphrase a branch of the militarys recruiting slogan of some years ago, Were looking for a few good people. But were not the military.
We are a full-service luxury hotel committed to turning every single person who walks through our doors into a customer for life. We regard our employees as customers, as well, and strive to offer the most desirable work environment in Boston. Our wages and benefits are competitive with other luxury hotels and fine restaurants. But our service culture and relationship with our employees are second to none.
We are an employer taking care of its employees, who in turn take care of our guests. We are all about excellence and enabling our employees to achieve to their fullest potential, to learn and grow with us in an environment in which promotion from within is considered a more desirable option to external recruitment.
So who exactly are we looking for? Self-motivated, free-spirited, and capable people who love delighting our guests and patrons and each other – people with some Wow, Whimsy, and Fun in their DNA – people who genuinely love serving other people and being an important part of a team that excels at it.
If this sounds like you, come and see us.
This is the ideal position for the right candidate who is looking for supervisory experience. Previous front desk, telecommunications, accounting, and/or concierge experience preferred. This position will lead the night audit and end of day procedures in the Front Office, including the training of night audit team to ensure a high level of accuracy and all procedures are followed. Greet and welcome arriving guests as they enter the hotel. Interact with the guests on a daily basis and provide courteous and efficient service pertaining to any needs they may have. Assist both arriving and departing guests with proper room assignment, property information and billing information, meeting hotel standards for maximum guest satisfaction. The Lead Night Auditor contributes to the success of the Liberty Hotel by ensuring our Core Service Standards are met. We do this by consistently delivering truly personalized service to every guest, every moment of every day.
Essential Job Functions/Responsibilities include the following:
· Oversee the night audit functions performed at the front desk, and the training program provided to the night audit / overnight Liberty Services team, making improvements to operate the shift more efficiently and effectively.
· Run, review and save required accounting / management reports in the proper sequence with the correct data (including special weekly and month end reports) and ensure the accuracy of guest billings and city ledger transactions.
· Audit all paperwork received and ensure proper back-up is received as it relates to house charges, room charges, F&B slips, gift certificates/gift cards, and paid outs, and ensure all house accounts are reconciled in a nightly basis.
· Review projected postings to guest folios prior to commencing exclusive use of system to end the day, and complete the end of day process once the outlets close. Post room and tax to rooms, and ensure accurate and balanced market segmentation of room revenue.
· Ensure guests have proper credit limits, balances are settled on checked out reservations, and high balances are settled on a nightly basis.
· Maintain close contact with Accounting Department regarding unidentifiable or unresolved posting variances.
· Post and reconcile Banquet revenues every day.
· Ensure efficient guest registration of late night arrivals, including guest escort and property orientation. Engage every guest in polite conversation, personalizing each encounter to find out why our guests are with us and how we can make them feel at home.
· Answer all internal and external calls (including but not limited to Housekeeping, Engineering, Reservations, Front Desk, In Room Dining and Bellmen/Valet) while dispatching appropriate departments to respond to guest requests while owning the request. Liberty Services are Liberty Insiders and are empowered to make each and every guest stay, a memorable one.
· Ensure that established procedures are completed in accordance with policy and procedures, i.e., proper public relations techniques are utilized, guests are handled both courteously and professionally, proper identification and credit are established and all posting, cash transactions, account settlements and deposits are handled correctly. Ensure that all work is completed efficiently and according to schedule. Mail and faxes are handled correctly and efficiently, guest complaints and problems are handled in a courteous and professional manner, and ensure follow through.
· Take In-Room Dining orders in a well-informed, professional manner and upsell whenever possible. Use InfoGenesis POS system to input orders correctly and maintain communication with In-Room Dining servers to coordinate timely delivery of all orders.
· Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding history of hotel, room information, current events & promotions, outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, transportation, etc.
· Review remaining expected arrivals for the day including any VIPs, and ensure all are pre-blocked in vacant/clean rooms; Review the daily room availability and facilitate any walk-in reservations. Ensure no departures or discrepancies in the system before end of day commences. Record all guest issues and requests into guest profiles and Servidyne system. Relay all pertinent information to Liberty Services, for the following shift.
· Demonstrates knowledge of Liberty Hotel emergency response procedures, and actively responds to emergency situations on the overnight shift.
To apply, please email your resume to jobs@libertyhotel.com or visit our website at http://www.libertyhotel.com/contact/employment.html to fill out an online application.
