Service-now.com, based in Solana Beach, is seeking a highly motivated individual to join the Technical Support team to capitalize on the companys momentum and help build a new market in On Demand IT service and asset management solutions.
RESPONSIBILITIES
This individual will be responsible for direct end-user support of Service-now.com customers as they customize our software (via configuration and scripting) to meet their needs. This includes online web/email support as well as direct telephone support as required. After hours/weekend rotational on-call support will be required. This position is in the Technical Support group, a team working directly with the Service-now.com development staff and tech savvy customers.
We are seeking people who are looking for an opportunity to grow their career while working in a rapidly growing organization that is highly focused on having happy employees and happy customers.
EXPERIENCE
The ideal candidate is a college graduate with a Computer Science, Math, Physics (or similar BS) degree or equivalent in experience, 2-4 years working in a development or support role. Strong interpersonal communication skills are essential.
REQUIRED SKILLS
Must have solid understanding of web technologies (HTML, CSS, JavaScript)
Experience with databases such as MySQL, Oracle, DB2
Experience with Linux and/or UNIX including command line expertise
Strong personal commitment to quality service
Experience dealing with technical end-users in a support role
PREFERRED SKILLS
Working knowledge of the technologies web applications, networks, protocols and email (SMTP, POP3)
Working knowledge of Active Directory, LDAP
AJAX, CSS, XML experience a plus
Experience with web services via API’s is a plus
OPPORTUNITY
Those we hire will be trained and mentored in these technologies as appropriate by our senior staff and will work to support a growing base of customers globally. Successful candidates will enjoy a generous earning potential and the chance to expand their role in the company as we grow.
WORK ENVIRONMENT
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, a professional yet laid-back atmosphere all in the coolest offices only 100 yards from the Pacific Ocean.
TO APPLY
Submit all resumes to: resumes@service-now.com
