
CSN Stores (CSN) is an international, e-commerce retailer with over 200 online stores across 22 business segments, including luggage.com, strollers.com and cookware.com. We are currently looking to fill entry-level roles in our Customer Service group. This is an excellent opportunity for service-oriented professionals to join a fast growing e-commerce business, with the ability to earn over $40,000 in their first year. Advancement opportunities are available to self-motivated individuals with proven results.
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Role: Customer Service Representative
Career Level: Entry-Level
Status: Full-Time
Education Level: Bachelors (4-year degree)
Key Job Duties:
o Answer customer questions and assist them with site navigation and order placement
o Use sales techniques to help customers make purchasing decisions
o Communicate with customers and 3rd parties to trouble-shoot and resolve customer issues
o Share ideas to improve business practices and the quality of service
Requirements:
o Bachelors degree with a minimum 3.0 GPA
o Knowledge of computers and internet (quickness and ease with these tools)
o Effective communication skills (verbal and written)
o Strong inter-personal skills: engaging, and enthusiastic approach to working with customers
o Ability to think analytically and creatively
Why join CSN Stores?
CSN is a privately held, profitable mass retailer with a presence in the US, Canada, UK, Germany, Ireland and Australia. Founded in 2002, CSN has experienced tremendous growth over the last six years, reaching $200M+ in sales and ranking 6th for fastest growing companies in Boston.
Recent Accolades:
o Ranked among the Top 3 U.S. online retailers of home and office goods
o No. 1 fastest growing E-Commerce company and No. 4 fastest growing private company in MA (Boston Business Journal)
o Included in the 2009 Hot 100 List of online retailers and Inc 5000 Top 100 Retail Companies List
o Winner of Ad Clubs Perfect Balance Award for innovative health and wellness programs
o Winner of the FitCorporate Challenge for the most attendance of any company at FitCorps gym
Our great benefits package includes health and dental insurance, 401k plan with company matching, 3 weeks paid vacation, subsidized gym membership and other perks, including Red Sox and Bruins tickets.
To learn more about working at CSN, visit http://www.csnstores.com/careers.asp?settab=5.
So, where do I send my resume?
If you are a motivated professional looking for a fast-paced environment, please apply on our website: http://tbe.taleo.net/NA4/ats/careers/requisition.jsp?org=CSNSTORES&cws=1&rid=13.
Note: CSN Stores is committed to an environment that provides equal employment opportunities to all employees, and qualified candidates, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin or disability.

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